The pilot initiatives undertaken in Croatia (Dugopolje) and Turkey (Istanbul) within the IMPACTS project were successfully executed. To encapsulate the primary findings of the developed application, an analysis was conducted at both qualitative and quantitative levels. This analysis utilized data gathered during the pilot projects alongside the assessment framework to delve into the perceptions of public transportation users in both Croatia (Dugopolje) and Turkey (Istanbul).

The Wizgo application has been well received in both countries, with users appreciating its support in utilizing public transport. In Istanbul, passengers feel notably more secure, while in Dugopolje, satisfaction stems from improved urban transportation connectivity facilitated by the application. Specifically, the Wizgo application in Istanbul has led to an increase in reports submitted to relevant stakeholders, aiming to foster enhancements in urban mobility services. Conversely, Dugopolje demonstrates a higher overall Urban Mobility (UM) index, highlighting its efficacy in providing passengers with a superior level of service. This analysis underscores the imperative for safety measures in Istanbul and highlights the positive influence of tailored applications on user satisfaction and UM efficiency.

Therefore, the significance of applications like Wizgo cannot be overstated in bolstering safety and security, enhancing connectivity among passengers, and providing reporting mechanisms to inform transport operators and public authorities about critical issues that necessitate attention. Addressing these issues could markedly enhance urban mobility and deliver effective services to passengers, thereby encouraging greater utilization of public transport.